Here is a clear and compliant Refund and Returns Policy for your e-commerce site, suitable for Indian regulations and modern e-commerce best practices.
Eligibility for Returns and Refunds
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Products are eligible for return or refund if they are defective, damaged in transit, not as described, or incorrect.india.themispartner+1
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Returns are accepted if requested within 14 calendar days of delivery. Returns after this period may not be eligible.bepragma+1
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Returned items must be unused, unworn, in their original packaging along with all tags and accessories. Proof of purchase is required.termsfeed+1
How to Initiate a Return
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To request a return, contact our customer support via email or phone within the 14-day window, providing your order number and reason for return.india.themispartner
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Once your request is accepted, you will receive instructions for shipping the product back to us.termsfeed
Exclusions and Non-Returnable Items
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The following items cannot be returned or refunded: perishable goods, personalized products, sale/clearance items, digital downloads, opened hygiene products (like skincare or cosmetics), and any product explicitly marked “Non-returnable”.saara+1
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Please check product pages for specific exclusions before purchasing.
Refund Process
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After receiving and inspecting the returned product, approved refunds are processed within 7 business days to the original payment method.edtech
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If the product is found to be defective or not as described, shipping charges for returns will be covered by us. If returns are for reasons other than defect or damage, return shipping may be deducted from your refund.bepragma+1
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Indian law mandates refunds must be completed within 15 days of the approved request.bepragma
Exchanges and Replacements
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Exchanges are possible for defective or incorrect items, subject to stock availability.india.themispartner
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To request an exchange, follow the same process as returns.
Contact Information
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For any queries, concerns, or to start your return, contact us at support@niceparamveerandco.com.
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Our customer support team is available [Mon-Sat, 10 AM – 7 PM IST].